Customer Support

Support · Established 2024

Talk ToA Real Person.

No ticket queue, no chatbot runaround. It's a small crew out of Virginia Beach, and somebody here has actually worn the thing you're asking about.

36°51′N 075°58′W · Virginia Beach, VA · Approaches

Answered within 24 hours — usually a lot sooner
Hailing Options

Reach Us

Email

Direct Line

Best for order issues, returns and exchanges — anything worth a paper trail.

support@alloceanfishing.com
Instagram

DM Us

Fastest for sizing questions, fit checks, or just to talk fishing.

@allocean_
Home Port

Virginia Beach

Every order is packed and shipped out of Virginia Beach, VA.

Ships in 1–2 business days
What Do You Need?

We never share your info. Ever.

Legend

Answered Before You Ask

What size should I order?

Everything fits true to size. The SaltRunners are 90/10 nylon-spandex with real 4-way stretch, so if you're between sizes take your normal one. Pants run waist 30 through 40. Exact measurements are on the size guide — and if you're still not sure, DM us your usual size in another brand and we'll tell you straight.

How fast do orders ship?

Orders leave Virginia Beach within one to two business days, and you get tracking by email the moment the label is made. Standard shipping is free on every US order over $85 — no code needed. Full detail on the shipping policy.

What if it doesn't fit?

Your first exchange is free, return shipping included. Wrong size costs you nothing. Start it from the returns page or just email us.

What's the guarantee?

Thirty days from delivery, for any reason. Fish it, wash it, put it through a real trip — that's the salt test, and it's the whole policy. If it doesn't hold up, send it back.

Do you work with anglers and creators?

Yes, and we're picky about it. We look for people who actually fish hard, not follower counts. Start with the ambassador page, or pick "Wholesale / Collab" on the form above.

Do you carry wholesale?

We do talk to bait shops, marinas and charter operations. Use the form above with "Wholesale / Collab" selected and tell us where you are and what you'd want to stock.

Still Shopping?

Gear Up

Built by an angler who fishes 200+ days a year. Free shipping over $85, free first exchange, thirty days to test it.

Shop The Line