Refund policy
.ao-ret-wrap {
max-width: 1000px;
margin: 0 auto;
padding: 4rem 2.4rem 5rem;
font-family: 'Barlow Condensed', sans-serif;
color: rgba(255,255,255,0.72);
line-height: 1.6;
background: #0a1a28;
}
/* HEADER */
.ao-ret-hdr {
text-align: center;
margin-bottom: 3.2rem;
padding-bottom: 2.4rem;
border-bottom: 1px solid rgba(18,184,240,0.18);
}
.ao-ret-eyebrow {
font-size: 1.05rem;
font-weight: 700;
letter-spacing: .28em;
text-transform: uppercase;
color: #12b8f0;
margin-bottom: 1rem;
display: flex;
align-items: center;
justify-content: center;
gap: 1.2rem;
}
.ao-ret-eyebrow::before,
.ao-ret-eyebrow::after {
content: '';
width: 2.6rem;
height: 1px;
background: rgba(18,184,240,0.4);
}
.ao-ret-title {
font-family: 'Oswald', sans-serif;
font-size: clamp(3rem, 6vw, 5rem);
font-weight: 700;
text-transform: uppercase;
letter-spacing: .04em;
line-height: 1;
color: #ffffff;
margin: 0 0 1.2rem 0;
}
.ao-ret-title span { color: #12b8f0; }
.ao-ret-subtitle {
font-size: 1.3rem;
color: rgba(255,255,255,0.55);
max-width: 58rem;
margin: 0 auto;
line-height: 1.6;
}
/* TRUST BAR */
.ao-ret-trust {
display: grid;
grid-template-columns: repeat(3, 1fr);
gap: 1.4rem;
margin-bottom: 4rem;
}
.ao-ret-trust-card {
background: #0d2236;
border: 1px solid rgba(18,184,240,0.15);
border-radius: 3px;
padding: 2rem 1.4rem;
text-align: center;
display: flex;
flex-direction: column;
align-items: center;
gap: .9rem;
transition: border-color .2s, transform .2s;
}
.ao-ret-trust-card:hover {
border-color: rgba(18,184,240,0.4);
transform: translateY(-2px);
}
.ao-ret-trust-icon {
width: 3.2rem;
height: 3.2rem;
color: #12b8f0;
}
.ao-ret-trust-icon svg { width: 100%; height: 100%; }
.ao-ret-trust-title {
font-family: 'Oswald', sans-serif;
font-size: 1.3rem;
font-weight: 700;
text-transform: uppercase;
letter-spacing: .06em;
color: #ffffff;
margin: 0;
}
.ao-ret-trust-sub {
font-size: 1.05rem;
color: rgba(255,255,255,0.4);
letter-spacing: .04em;
margin: 0;
}
/* SECTION */
.ao-ret-section {
margin-bottom: 3rem;
padding: 2.4rem 2.4rem 2.4rem;
background: #0d2236;
border: 1px solid rgba(18,184,240,0.1);
border-radius: 3px;
border-left: 3px solid #12b8f0;
}
.ao-ret-section-eyebrow {
font-family: 'Barlow Condensed', sans-serif;
font-size: 1rem;
font-weight: 700;
letter-spacing: .26em;
text-transform: uppercase;
color: #12b8f0;
margin-bottom: .6rem;
display: block;
}
.ao-ret-section-title {
font-family: 'Oswald', sans-serif;
font-size: 2rem;
font-weight: 700;
text-transform: uppercase;
letter-spacing: .04em;
color: #ffffff;
margin: 0 0 1.2rem 0;
line-height: 1.1;
}
.ao-ret-section-body {
font-size: 1.25rem;
color: rgba(255,255,255,0.65);
margin-bottom: 1.2rem;
}
.ao-ret-list {
list-style: none;
padding: 0;
margin: 0;
}
.ao-ret-list li {
font-size: 1.2rem;
color: rgba(255,255,255,0.7);
padding: .6rem 0 .6rem 2rem;
position: relative;
line-height: 1.6;
}
.ao-ret-list li::before {
content: '';
position: absolute;
left: 0;
top: 1.3rem;
width: 1.1rem;
height: 1px;
background: #12b8f0;
}
.ao-ret-list li strong {
color: #12b8f0;
font-weight: 700;
letter-spacing: .04em;
}
/* CALLOUT */
.ao-ret-callout {
margin-top: 1.6rem;
padding: 1.4rem 1.8rem;
background: rgba(18,184,240,0.06);
border: 1px solid rgba(18,184,240,0.2);
border-radius: 2px;
font-size: 1.15rem;
color: rgba(255,255,255,0.75);
}
.ao-ret-callout strong {
color: #12b8f0;
font-weight: 700;
}
/* EMAIL LINK */
.ao-ret-wrap a {
color: #12b8f0;
text-decoration: none;
font-weight: 600;
border-bottom: 1px dotted rgba(18,184,240,0.4);
transition: color .15s, border-color .15s;
}
.ao-ret-wrap a:hover {
color: #3ecfff;
border-bottom-color: #3ecfff;
}
/* CTA BLOCK */
.ao-ret-cta {
margin-top: 4rem;
text-align: center;
padding: 3.2rem 2rem;
background: linear-gradient(180deg, #0d2236 0%, #0a1a28 100%);
border: 1px solid rgba(18,184,240,0.2);
border-radius: 3px;
}
.ao-ret-cta-title {
font-family: 'Oswald', sans-serif;
font-size: 2.4rem;
font-weight: 700;
text-transform: uppercase;
letter-spacing: .06em;
color: #ffffff;
margin: 0 0 .8rem 0;
line-height: 1.1;
}
.ao-ret-cta-title span { color: #12b8f0; }
.ao-ret-cta-sub {
font-size: 1.25rem;
color: rgba(255,255,255,0.5);
margin-bottom: 2rem;
}
.ao-ret-cta-btn {
display: inline-flex;
align-items: center;
gap: 1rem;
background: #12b8f0;
color: #0a1a28 !important;
font-family: 'Barlow Condensed', sans-serif;
font-weight: 700;
font-size: 1.4rem;
letter-spacing: .18em;
text-transform: uppercase;
padding: 1.4rem 3.2rem;
border-radius: 2px;
text-decoration: none !important;
border: none !important;
transition: background .2s, transform .15s;
}
.ao-ret-cta-btn:hover {
background: #3ecfff;
transform: translateY(-1px);
color: #0a1a28 !important;
border: none !important;
}
.ao-ret-cta-btn svg { width: 1.4rem; height: 1.4rem; }
/* BORN TO FISH FOOTER */
.ao-ret-signoff {
text-align: center;
margin-top: 3.2rem;
padding-top: 2.4rem;
border-top: 1px solid rgba(18,184,240,0.12);
font-size: 1.1rem;
font-weight: 700;
letter-spacing: .22em;
text-transform: uppercase;
color: rgba(255,255,255,0.3);
}
.ao-ret-signoff span { color: #12b8f0; }
/* MOBILE */
@media (max-width: 760px) {
.ao-ret-wrap { padding: 2.8rem 1.6rem 4rem; }
.ao-ret-trust { grid-template-columns: 1fr; gap: 1rem; }
.ao-ret-section { padding: 2rem 1.6rem; }
.ao-ret-section-title { font-size: 1.7rem; }
.ao-ret-cta { padding: 2.4rem 1.6rem; }
.ao-ret-cta-title { font-size: 2rem; }
}
Returns & Exchanges
We've Got You Covered
Not happy with your gear? No hassle, no hoops, no questions asked. Every AllOcean order comes with a free 30-day return window. Here's how it works.
30-Day Returns
Full refund, no questions
Free Return Shipping
Continental US
No Hassle
No tags. No restocking fees.
01
Returns
If you're not 100% satisfied with your purchase, send it back within 30 days of the delivery date for a full refund.
- Free return shipping in the continental US
- No tags required — we don't put tags on our gear
- Items just need to be unworn, unwashed, and in original condition
- Final sale items cannot be returned or exchanged
- Shipping charges are non-refundable unless the item was defective
To start a return, email support@alloceanfishing.com with your order number and we'll send a prepaid label.
02
Exchanges
Wrong size? Wrong color? No problem.
- Free size exchanges on unworn items within 30 days
- Email us with your order number and what you'd like to swap for
- New item ships as soon as the original is received back
- No restocking fees. Ever.
03
Cancellations
Orders ship within 24 hours, so timing matters.
- Before it ships: Email us with "CANCEL" and your order number. Full refund, no questions asked.
- After it ships: We'll send a free return label. Refund processed within 3–5 business days of us receiving the gear back.
04
Damaged or Defective
If your gear arrives damaged or develops a defect within 30 days, we'll make it right.
- Email us photos showing the issue
- Include your order number and a brief description
- We'll cover return shipping and send a replacement or refund
05
Processing Times
- Returns are processed within 5–7 business days of our warehouse receiving them
- Refunds post to your original payment method within 5–10 business days
- You'll get an email notification once your return is processed
Born To Fish